inbox_whatsapp_business
WhatsApp Business inbox for teams
When every WhatsApp conversation runs through a single phone, messages get lost, nobody knows who answers what, and the customer waits.
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The problem: one phone doesn’t scale
When every WhatsApp conversation runs through a single phone, messages get lost, nobody knows who answers what, and the customer waits. A shared WhatsApp Business inbox turns that chaos into a team inbox where every conversation has an owner and nothing goes unanswered.
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How the unified inbox solves it
Boty Leads’ inbox centralizes every WhatsApp Business conversation in real time on a single screen. Your team views, replies, and collaborates from any device, and each chat is automatically linked to a pipeline lead so you never lose context.
You assign conversations to agents, leave internal notes the customer never sees, and check each contact’s full history. The shared WhatsApp inbox stops depending on one person and becomes a measurable team process.
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How it works in 3 steps
Connect WhatsApp Business
Via 360dialog, Meta’s official BSP.
Receive in the unified inbox
Every message arrives in real time and creates a lead.
Assign and reply
Distribute conversations and collaborate with notes.
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Frequently asked questions
Can several agents use the same WhatsApp at once?
Yes. The inbox is a shared inbox: multiple agents work on the same WhatsApp Business number at the same time, each with their assigned conversations. No more passing the phone around or double-replying.
Do messages arrive in real time?
Yes. Conversations update in real time via WebSocket, with read and status indicators, so your team replies in the moment without reloading the screen.
Is each contact’s history saved?
Every conversation keeps its full history and stays linked to its pipeline lead, so any agent picks up the thread with all the context in view.
Do I need the official WhatsApp API?
Boty Leads connects to WhatsApp Business through 360dialog, an official BSP / Meta Business Partner, so you operate on the official API with approved templates and Meta policy compliance.
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Centralize your WhatsApp today
Stop losing messages on a single phone. Unify your WhatsApp Business in a team inbox.
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